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🪡Threadify
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Account & supportMarch 2026

Report a bug and track it to resolution

You can file a bug from inside the app with a category and screenshot, then follow it on a Support page by case ID and message back and forth until it is resolved.

What changed

  • A bug report modal with categories and subcategories, screenshot upload and case-ID tracking.
  • A reply thread inside Support with an unread badge that auto-refreshes, so support answers land in the app.
  • Email and push notification when your report gets a reply or changes status.

How to use it

Support lives at /support. Press Report a Bug, pick a category and subcategory, describe what happened and attach a screenshot under 10MB. Category and description are required; the rest is optional.

Your report lands in My Reports with a case ID like BUG-1A2B3C4D, which you click to copy. Open Messages to read replies from the Threadify Team; the reply box appears once they have answered. You can delete a report only while it is still Open.

Who gets it

Everyone. You can file a bug and follow it to resolution on any plan. Concierge onboarding is the exception: that one is Operator only.

Open Support